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‏‏‎ ‎/‏‏‎ ‎Słownik‏‏‎ ‎/‏‏‎ ‎Call Center Medyczne

Call center medyczne

Call center medyczne to specjalistyczne centrum obsługi pacjentów, które zajmuje się umawianiem wizyt, obsługą telefoniczną i udzielaniem informacji. W dużych placówkach ułatwia organizację pracy rejestracji i zmniejsza obciążenie personelu, natomiast dla mniejszych gabinetów jest to tańsza alternatywa dla zatrudnienia rejestratorki medycznej na etacie. Przykładową firmą oferująca usługi odbierania telefonów dla placówek medycznych jest Proassist.

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Proassist to system medyczny dla gabinetów i placówek medycznych, które poszukują nowoczesnego oprogramowania. Dostęp do grafiku, możliwość wypełniania dokumentacji EDM, automatyczne wystawianie recept, a ponadto funkcje rozliczania lekarzy. Placówki doceniają Proassist za możliwość korzystania z rejestracji pacjentów przez internet oraz za usługę telefonicznej rejestratorki, która odbiera połączania i umawia pacjentów na wizyty.

Proassist sp. z o.o. we współpracy z Akademią Górniczo-Hutniczą w Krakowie realizuje projekt dofinansowany z funduszy Narodowego Centrum Badań i Rozwoju: Inteligentny asystent głosowy do obsługi dokumentacji medycznej według zaleceń lekarzy

Wartość projektu: 11 050 494,01 zł
Wartość dofinansowania: 9 202 929,84 zł

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